"Kampgrounds of America, Inc. understands the value of bringing service
education and training tools to its local owners and staff. Though there
are an abundance of available service manuals and training tools, KOA
struggled with the unique needs our guests and campground environment
present. Mike took the time to learn about KOA's campground environment,
our camper guests' unique service needs, our campground work environment,
and KOA's other service training initiatives. Mike then completely
customized the service book, using KOA campground terms and examples,
creating customized tips for KOA specific scenarios, and integrated the
language with our other service initiatives. We believe the new "KOA"
customized service tips book will become a valuable tool in assisting KOA
staff and owners delivering exceptional service."
Director of Marketing
Kampgrounds of America, Inc.
I wanted to let you know how much I appreciated your customer service booklet 101 Ways To Provide Exceptional Customer Service Today. We have incorporated it into our front-line personnel training for our admissions and security staff. I even review it periodically to remind myself what business the Buffalo Bill Historical Center is truly in: customer service. Thanks for sharing your expertise with us.
Director of Communications
Buffalo Bill Historical Center
Thanks so much for sharing your 101 Ways to Provide Exceptional Customer Service Today booklet with us. They were very easy to understand and helpful to us in a training session with our leadership team. Even though we are a local government agency, many of the tips can be used, especially by our billing and service departments. We appreciate the opportunity to utilize this training tool. The booklet continues to be a reminder to employees who read the sections periodically to become "refreshed" in their approach to customer service in our organization.
Laurie M. Kadrich
I want to thank you for making available the booklet 101 Ways To Provide Exceptional Customer Service Today. What a wonderful tool to remind us that we are in business to provide service. I have taken your booklet into our officer meetings to generate dialog on how we can improve our delivery. Thank you for this great tool."
John W. Muecke
Vice President, Manager
First National Bank & Trust
"This booklet is great! I'm going to write these tips on the wall so
large that you can't walk by without seeing them!"
The Great Outdoors
Thank you so much for providing your "101 Ways to Provide Exceptional Customer Service Today." We have shared this with the front desk staff, the first contact for patrons entering the Cody Recreation Center facility. This booklet has been an excellent tool in many areas including handling multiple customers in a professional and efficient way. The booklet is great because it covers the many aspects of customer service.
Thanks so much,"
Cody Parks & Recreation
"I love this book and it's everything I want my people to do!"
Big Horn Radio Network
I received your "101 Ways To Provide Exceptional Customer Service Today" booklet. I have picked it up every day since it is on my desk and I read a few. Many of your ideas ring true as I have practiced these myself. Others I don't practice as much or I have not thought about, so this causes me to rethink my approaches in those areas. And I love that!
Thank you so much for sending this to me."
Home Page of Mike Johnson's Customer Service Booklet