Billings, Montana - February 23, 2004 - Cody author Mike Johnson recently licensed 2,000 electronic copies of his book, "101 Ways To Provide Exceptional Customer Service Today" to Kampgrounds of America, Inc. (KOA). KOA will use the book as a customer service training tool for its 475 campground owners, managers and employees across North America.
Johnson customized the book for KOA using specific campground language and examples. The book meshed perfectly with KOA's focus on delivering the highest quality service in the campground industry, striving to make their campgrounds the most safe, fun and friendly places to stay. The customized service training book is one element that will assist KOA staff and owners provide guests with a most enjoyable stay. KOA will distribute the book electronically on its corporate Intranet.
Johnson is offering the same opportunity to other local and national companies. Printed versions of "101 Ways To Provide Exceptional Customer Service Today" have already been used by local organizations such as the Buffalo Bill Historical Center, First National Bank & Trust, Sierra Trading Post, The Great Outdoors, Big Horn Radio Network, The City of Cody and the Shoshone Recreation District.
Johnson gained his customer service expertise through 30 years of corporate and entrepreneur business experience, by interviewing over 150 executives from the world's most service-renowned companies and by publishing more than 800,000 words on the topic.
Johnson and his wife Margie own Cody Trolley Tours, Rivers Bend Mobile Home Park, several rental properties, a writing business, an audio tour business, several online enterprises and operate the COLT bus system for the City of Cody. For book ordering information visit www.101ServiceTips.com or call Johnson at 307-587-2331.
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Cody, WY - March 17, 2004 - Cody Author Mike Johnson recently sold 1,000 printed copies of his book "101 Ways To Provide Exceptional Customer Service Today" to three prominent Cody organizations. Northwest College, Cody Chamber of Commerce and the Buffalo Bill Historical Center will use the books in various ways.
Northwest College will use the book as the textbook for a series of customer service training classes they will provide to local businesses. The Cody Chamber of Commerce will use the book as a free handout to frontline employees who take a "Recommend Cody!" familiarization tour during May. The Buffalo Bill Historical Center will use the book for its in-house employee training.
After getting positive feedback from the many local organizations that have used his book such as The City of Cody, First National Bank & Trust and Sierra Trading Post, Johnson has just started to market the book nationally. The book is sold in print or electronic versions to organizations in bulk quantities for use as a training tool, a marketing premium or a thank you gift.
Johnson and his wife Margie own Cody Trolley Tours, Rivers Bend Mobile Home Park, several rental properties, a writing business, an audio tour business, several online enterprises and operate the COLT bus system for the City of Cody. For book ordering information visit www.101ServiceTips.com or call Johnson at 587-2331.
Mike can do the same for your company. Just contact him today!