By Mike Johnson
Do you sort by self?
Or by others?
This determines your attitude and aptitude for customer service.
It also determines your level of success in life.
Most people sort by self.
Which causes the customer service experience to suck in so many places.
The “courtesy and giving genes” are being bred out of the collective DNA.
Customer service has long been an endangered species.
It now faces extinction.
Staff shortages, productivity demands, automation and vaccine injuries (30% of the workforce!) are quickly destroying the spirits of the few “sort-by-others” employees who are left.
Genetic drift is another problem.
Like that old game “telephone,” as each defective leader poorly trains his staff, those staff members then poorly train the next batch.
Defective copies of defective copies continually degrade until they become unreadable.
Until we reach today, where standards have fallen so low that neutral service is considered good service.
People just do not treat people as well as they used to.
I’m no longer talking about business, I’m talking about LIFE.
EVERYONE is your “customer.”
Coworkers, superiors, subordinates, vendors, delivery people, waitresses, cashiers, friends, relatives, spouses and every person you ever encounter are all “customers.”
Treating everyone as “your customer,” not only better serves others, it improves your own reputation which will result in later rewards you can’t even imagine.
So failing to provide exceptional customer service to others, is only shortchanging yourself.
In an effort to maximize your potential, here are 101 Ways to Provide Exceptional Customer Service Today
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More:
How Customer Service Changed My Life
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