By Mike Johnson
“I’ll get back to you next week.”
“I’ll send you a link.”
“This will be repaired in two or three weeks.”
Experience shows none of this is likely to happen.
Worse, these promises are so non-specific and cavalier, the person receiving them knows this immediately.
Your generalities make you sound like a flimflam man.
To build trust and credibility, be specific.
“I’ll call you by noon on Wednesday.”
“I’ll send you that link by 3pm.”
“I’ll complete the work by 5 pm on July 24.”
Now you’ve promised a specific. You’ve put yourself on the line. The receiver is impressed by this because so few people are specific.
Now REALLY impress them by beating that deadline.
This is customer service tip #89 in “101 Ways to Provide Exceptional Customer Service Today.”
The 16-page booklet shares the top tips from the most service-renowned companies in the world. I know this because over six years, I conducted the 157 executive interviews myself. Then I compiled their best advice in the most concise, powerful customer service booklet in the world. I’ve sold thousands of copies.
Today, fully retired, I just give it away.
Everyone benefits from this because everyone you encounter is your customer. Your friends, family, coworkers, superiors, subordinates, vendors and of course, customers.
Treating everyone as your customer not only serves others, it improves your own reputation which will result in opportunities and rewards you can’t even imagine.
You’ll find free, immediate, direct access to the booklet here: 101 Ways to Provide Exceptional Customer Service Today
How Customer Service Changed My Life
Genius at McDonald's
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